Best CRM

5 Best CRM Softwares for Your Small Business in 2020



Should you have a CRM for your small business/startup from the first day of its operation?

Or should you wait until you get a significant share of your initial investment returned as revenue?

This is an important question for small businesses that haven’t jumped on the CRM bandwagon.

Fortunately, there are a lot of options in the market when you want to buy a small business CRM

Here are the 5 best CRM for your small business or startup in 2020:

Every small business has its own requirements when automating its sales and customer relationships. A CRM system that’s good for a specific company may not be suitable for a whole segment of other companies.  Customized CRMs are a trend and Software Development Company in India are ruling the trend by providing the best CRMs for their clients.

This section uses budget, user-friendliness, and flexibility as ranking factors to find the 5 best CRM for your startup or small business.

1. EngageBay


This is a fairly recent entry into the list and has been competing quite well with the big players in the CRM industry.

EngageBay’s small business CRM is loaded with your favorite features and doesn’t burn a hole in your pocket.

Trusted by over 12,000 customers, EngageBay CRM packs a bunch of CRM, marketing automation, and customer service automation features into a judiciously priced all-in-one package.

When you buy EngageBay’s small business CRM, you get the following features:

  • Automated lead scoring
  • At-a-glance visibility into your deals pipeline
  • Complete set of marketing tools to help you from lead capture to upsell and cross-sell.
  • A single integrated screen to consolidate all interactions for each user on
  • Easy contacts management
  • Automated scheduling of tasks and appointments
  • Powerful sales reporting.

All these (and some smaller) features will cost you just $14.99/user/month on their biennial CRM and Sales Bay plan.

Sales Bay is also user-friendly with no upfront onboarding costs and a cooperative customer support team. It’s also incredibly flexible with over 1000 third-party integrations through Zapier.

2. NetHunt CRM

NetHunt CRM

NetHunt is another user-friendly and affordable CRM.

NetHunt’s biggest feature is its Google Accounts integration which allows you to access (most of) your leads’ data from within your email client.

Here is a short list of features of NetHunt CM:

  • Contacts management
  • High user-friendliness
  • Integration to several third-party apps through Zapier
  • Google account integration
  • Highly intuitive dashboard

NetHunt’s pricing starts at $30/user/month or $24/user/month if you pay annually for its basic plan.

3. Nimble


Nimble CRM unifies contacts, business intelligence, communication, and sales information in one place.

With Nimble CRM, you can not only monitor your deals but also monitor the social media channels of your prospects to better understand their behavior patterns.

Here are the key features of Nimble CRM:

  • Powerful dashboard to keep sales and customer insights aggregated.
  • Pipeline manager to keep track of all your deals
  • Analytics on the pipeline
  • Forecasting of the sales based on the pipeline data
  • New contact information discovery through Prospector feature

Nimble’s pricing structure is very simple. They offer just one plan with all features and you can buy this plan for $25/user/month or $19/user/month if you pay annually. You also get a 14-day free trial.

4. Bitrix24


With Bitrix24 may come across as basic by its design, it packs many useful features for small and medium-sized businesses.

It also provides several different types of reports to help you evaluate your performance in various areas. With its calendar view, you can monitor employee availability and book resources in real-time. You can also book appointments through its calendar view.

Here are it’s salient features:

  • Sales process monitoring with a solid sales funnel
  • Deals monitoring with pipeline management
  • Calendar for booking appointments and scheduling tasks
  • Customized reports
  • On-premise availability

Bitrix24’s lowest-paid plan will cost you $24/month for all users which goes down to $19/month for all users if you choose the yearly payment.

5. Insightly


Insightly links all the existing communication linked to a lead/customer to its CRM database, allowing a better understanding of your network.

Insightly’s unique offering is its project management module that converts deals won into projects. It also provides a healthy set of integrations that make data-based customer relationship tracking very easy.

Insightly’s basic plan will cost you $29/user/month when billed annually.

Deciding on the best CRM for your startup should not be an impulsive decision:

The breadth of benefits of CRM and the number of small business CRM choices available may make you feel like you must buy a CRM immediately as your startup.

Don’t feel pressured though.

You must take your time to ensure you have sufficient traction in the market and you have sufficient money to invest back in your business.

And once you are ready to buy, consider the options we provided in this list to conduct your due diligence about the best CRM for your small business.

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Tags Best CRM Softwares CRM CRM for small business CRM Softwares
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Mashum Mollah is an entrepreneur, founder and CEO at Viacon, a digital marketing agency that drive visibility, engagement, and proven results. He blogs at